Frequently Asked Questions

How long will it take for my package to arrive?

The order preparation process once we have received your payment takes between 24 and 48 hours, depending on the products selected. For national shipments it will take 24 to 48 hours. For international shipments it will take 7 to 10 working days. It is necessary that you provide us with a contact telephone number for the transport agency, so it will be easier for them to make the delivery. In the event that you are not present at the time of delivery, the shipping agency will leave you a notice so that you can contact them.

My item is damaged or defective, what should I do?

The item will be replaced or you will be refunded. For any returns you must keep the original packaging in perfect condition and your order number. We will reimburse you for the cost of shipping the defective product to our offices.

What is your returns policy?

If you wish to return items purchased on our website, you may do so within 10 days of receiving your order. To make a return you need to have the item in perfect condition and in its original packaging. Returns will not be accepted without your order number. You can contact us by phone or email (+34 937 006 548 / info@themonkeydrinks.com).

Is transport included in the price of the items?

No, the price of transport is not included and will be indicated to you when you finalise your order. The amount will vary depending on location and weight.